Customer Engagement by Listen360
Listen360 helps improve customer experience
Buying and selling a home is a huge financial decision and now more than ever, clients lean on referrals, online reviews, and testimonials to choose their agents. Listen360’s software sends automated, 30-second surveys at the close of each transaction to generate 5-star reviews and get ahead of negative ones. With real-time alerts and agent, team, or office-specific reporting, your brokerage can address issues quickly, track performance, and amplify reviews on sites like Google, Zillow, Realtor.com, Trulia, and Facebook.
Features and Benefits
Get Instant, Actionable Customer Feedback
Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your b...
Respond Quickly to Delight Customers and Win Loyalty
With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from you...
Achieve Lasting Growth and Profitability
Rather than trying to assess loyalty after a single transaction, Listen360 measures customer sentiment over time to ensure that you are consistently delivering a customer experience that secures lo...